Conduct structured didactic groups with patients and families.
Utilize self as a role model to promote health communication.
Assist with maintaining a safe environment by use of environmental room checks.
Perform 15 minute checks as directed by policy
Participate in orientation of new staff as assigned.
Provide education to patients and families based on their identified needs and limitations, such as, communication, interpersonal and social skills as well as basic principles of physical health.
Provide and document discharge instructions including food and drug interactions, diets and activities as appropriate.
Evaluate and document the effectiveness of all patient teaching.
Provide opportunities for patients and families to question, discuss and explore their feelings about prescribed therapies/interventions/diagnosis.
Act as the patient's advocate and assure that patient rights are upheld.Â
Comply with established measures for infection control, OSHA regulations and risk management.
Utilize time constructively and in an organized manner to accomplish assigned responsibilities.
Comply with the employee Code of Ethics.
Work overtime in a case of emergency or as deemed necessary by supervisor.
Adhere to facility, department, corporate, HR and standard policies and procedures
Attend all mandatory facility inservices and staff development activities as scheduled
Adhere to facility standards concerning conduct, dress, attendance and punctuality.
Support facility-wide quality/performance improvement goals and objectives.
Maintain confidentiality of facility employees and patient information
Specific Standards of the Care of Culturally/Spiritually Diverse Patients
Treats each patient with dignity and respect regardless of differences in personal beliefs, behavior, language, or work ethic based on cultural/spiritual diversity
Maintains a nonjudgmental attitude toward the patientâ€™s cultural and spiritual belief system (including dietary restrictions, standards of cleanliness, etc.)
Recognizes a difference in communication styles, cultural and spiritual values, and work ethic.Refrains from imposing his/her own code of behaviors on patients from diverse cultural and spiritual backgrounds
Recognizes his/her own values, beliefs, stereotypes, and biases and does not allow them to impact treatment of patients with differing belief systems
Specific Standards of Performance â€" Customer Service
Consistently applies concepts of good customer relations; interacts with patients, visitors, and co-workers in a pleasant and respectful manner; displays courtesy at all times
Demonstrates good telephone etiquette at all times
Maintains a positive attitude
Willing to â€œgo the extra mileâ€�
Receives no customer complaints concerning attitude or job performance