MemorialCare – Saddleback Medical Centers of excellence are renowned for prevention, diagnosis and treatment of cancer, heart disease, stroke, pulmonary disease, orthopedics and diabetes; and for leadership in emergency medicine, critical care medicine, breast health, outpatient rehabilitation, advanced imaging, women’s health, geriatric care and surgery, including robotic-assisted procedures.
Saddleback Medical Center (Orange County, CA) has consistently been named one of Healthgrades’ America’s 50 Best Hospitals, an achievement gained by just 1% of the nation’s hospitals. It has also been honored among Truven Health Analytics’ Top 50 Cardiovascular Hospitals in the U.S., consecutively voted Orange County’s #1 Best Hospital in the Orange County Register’s Best of Orange County poll of readers and has appeared on both Becker’s Hospital Review and Thomson Reuters’ lists of America’s Best Hospitals. Saddleback’s U.S. News & World Report “high-performance” ranking categories included Heart Failure, Hip Replacement, Knee Replacement and Chronic Obstructive Pulmonary Disease.
The Physician’s Exchange Operator is responsible for answering calls for physicians who are clients of the exchange service as well as taking messages for, and delivering messages to the appropriate physician and or office of the physician. The Physician’s Exchange Operator will use the Startel computerized phone system in performing exchange duties.
This position requires the full understanding and active participation in fulfilling the mission of Saddleback Memorial Medical Center. It is expected that the employee demonstrate behavior consistent with the core values. The employee shall support Saddleback Memorial Medical Center’s strategic plan and the goals and direction of the performance improvement plan.
Previous Physician's Exchange (PBX) or operating/answering service experience required
Strong verbal communication skills
Ability to work under pressure
Basic typing and/or computer skills
Bilingual (English/Spanish) desirable
Graduate of an accredited High School or GED preferred