At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team. Ranked by U.S. News & World Report as the number one hospital in California - and among the top six in the country - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
UCSF Health is recognized worldwide for its highly innovative patient care, reflecting the latest medical knowledge, advanced technologies and pioneering research. It includes the flagship UCSF Medical Center, which is ranked among the top five hospitals nationwide, as well as UCSF Benioff Children's Hospitals, with campuses in San Francisco and Oakland, Langley Porter Psychiatric Hospital and Clinics, UCSF Benioff Children's Physicians and the UCSF Faculty Practice. These hospitals serve as the academic medical center of the University of California, San Francisco, which is world-renowned for its graduate-level health sciences education and biomedical research. UCSF Health has affiliations with hospitals and health organizations throughout the Bay Area. The UCSF Department of Psychiatry, UCSF Langley Porter Psychiatric Hospital and Clinics, and the Langley Porter Psychiatric Institute are among the nation's foremost resources in the fields of child, adolescent, adult, and geriatric mental health.
Together they constitute one of the largest departments in the UCSF School of Medicine and the UCSF Weill Institute for Neurosciences, with a mission focused on research (basic, translational, clinical), teaching, patient care, and public service. The UCSF Child, Teen and Family Center and Department of Psychiatry Building will support advancing the prevention and treatment of mental illness. The center, made possible by an anonymous $50 million gift, will sit in close proximity to both the UCSF neuroscience research community and UCSF Benioff Children's Hospital San Francisco at Mission Bay. The facility will be a centerpiece of UCSF's plan to create a national center for excellence in mental health encompassing clinical care, research, training, and advocacy.
UCSF continues to grow, integrate and optimize pediatric mental health programming. The Child & Adolescent Mental Health Service Line Director will work with BCH and LPPHC leadership to plan, develop and deliver psychiatric and behavioral health services across all treatment modalities on a 24/7 basis in a manner that meets continuous quality improvement, customer service, programmatic growth and financial requirements in multiple sites of care supporting the missions of UCSF BCH and LPPHC.
The Director will help to define strategic direction in partnership with medical leadership and hospital leadership for mental health care with a focus on three to five years forward. Initial efforts will focus on expanding outpatient services, building teleconsultation programming for primary care and development of inpatient mental health programs.
The Service Line Director will:
Provide leadership to develop and implement strategic initiatives and manage strategic plan to respond to real or anticipated changes for services including programmatic components of operations, facilities, capital and operating budgets and staffing across all locations of care
Review and approve new programs, capital and operating budgets
Plan and administer, directly or through subordinate supervisory personnel, the effective management and delivery of quality patient care for assigned programs/areas
Direct financial planning and control programs to ensure provision of highest quality services in an efficient, cost-effective manner
Establish and maintain effective working relationships with other professional, ancillary and administrative staff throughout BCH, UCSF, LPPHC and UCSF affiliates
Maintain knowledge of regulatory requirements and oversee operations to meet federal (CMS) agency, (UNOS, JCAHP) and payor accreditation standards, guidelines and contracting policies
Develop and/or monitor usage of service line charge codes for both physician and Hospital based services; in conjunction with Hospital Finance, recommend charge levels consistent with competitive market conditions; work closely with UCSF Patient Accounts Department to ensure accurate coding of services provided and develop comparative analysis of charge activity when considering participation with managed care contracts.
Work with UCSF faculty and staff to encourage, integrate, and support the research and teaching missions of UCSF
Participate in the development of service line policies and procedures and ensure subordinate personnel effectively administer approved policies and procedures
Hire, orient, oversee training and development, schedule, assign work, evaluate, discipline and discharge subordinate personnel where appropriate and with consultation from Human Resources
Serve as a resource to assigned staff in resolving clinical, or management problems and concerns; build, coach, develop and retain qualified, competent staff at all levels based on current and projected workload
Promote and support an environment that fosters teamwork, cooperation, respect, diversity and service to patients and families
In collaboration with the medical and nursing leadership participate in the development and implementation of a Master Facility plan for mental health inpatient service
Collaborate with management and medical and other staff to develop and implement systems designed to ensure that the care rendered is safe, cost-effective, state-of-the-art, and meets quality-of-care standards
Work in conjunction with the medical and strategy leadership to develop appropriate promotional tools and materials
Support service line and the Children's Hospital Foundation to identify/support fundraising opportunities
Monitor and improve where possible relationships and communications with referring physicians; seeks educational opportunities for the staff (Physicians, nurses, nurse clinical specialist's etc.)
Perform other duties as assigned by the VP, Mental Health Services and VP, Ambulatory, and as needed to ensure effective management of the service line.
Represent BCH Hospitals with UCSF Health and the community at large to develop and sustain community relations and to support the continuum of care for patients with other mental health providers
Serve as a member of BCH Senior Leadership Team, and other standing committees
Serve as Administrator-On-Call for BCH and UCSF Health
Five to ten years overall leadership experience in related field
Bachelor's Degree in related area
Lean management and/or an understanding of the Principles of Lean process improvement
Experience in mental health care setting
In depth clinic / center patient care management skills; practice management knowledge in scheduling, customer-service methods, regulatory compliance, accreditation requirements, and / or information technology; familiar with the policies, best practices, and standards involved with effective clinic / center administration; in-depth knowledge of patient population served and the requirements for the delivery of services
Excellent communications and interpersonal skills to foster and promote an environment for effective communication and collaborative decision making across multiple units and disciplines
Excellent leadership, fiscal, and operations management skills, with the ability to collaborate effectively with physicians, management and staff from all disciplines; ability to create and maintain a goal-oriented climate of teamwork, collaboration, and consistent achievement of objectives
Excellent skills in all aspects of successfully directing clinic / center patient care and / or clinic operations including developing strategic plans, creating benchmarks, integrating programs and functions, and fiscal management
Strong knowledge of relevant healthcare information technology and patient care workflows and processes
Strong knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments
Strong knowledge of current and emerging best practices and technologies in the clinic / center healthcare industry
The flexibility to orient and work at all UCSF Health locations
Master's Degree in related area
Living Pride Standards
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Medical Center locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve. *LI-AN1