Office Float Medical Assistant - AdventHealth - Orlando
Location Address: 601 E Rollins St, Orlando, FL 32803
Top Reasons to work at AdventHealth - Orlando
Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year
Work Hours/Shift: Full Time (M-F; 8:30am-5:30pm)
You Will Be Responsible For:
Floats to like positions (delineated below) at other Graduate Medical Education offices when assigned.
Greets patients warmly and in a timely manner. Requests and verifies patient demographic and insurance information in order to register all patients in a professional manner according to Medical Education Guidelines.
Utilizing Medical Education Guidelines, makes, cancels and reschedules appointments according to patient, and physician' availability. Answers calls, using scripted opening greeting, identifying department and self. Asks the patient's name and demographic information before processing the call. Confirms appointments.
Processes referral requests. Communicates with physicians and insurance companies to ensure that the patient is sent to the participating facility or specialist. Obtains authorizations for managed care patients. Documents all referrals in patient records. Acts as a liaison between patient, physician and managed care organization when questions or problems arise concerning a referral. Communicates effectively with clinical staff.
Follows Medical Education Guidelines to process current patient records and respective correspondence, analyze medical record requests for accuracy and completeness and ensures authorization supports documentation to be released. Retrieves and distributes patient records in a timely manner. Maintains current log of medical records received and disclosed.
What You Will Need:
Basic Life Support (BLS)
Medical Assistant certification/registration from one of the following:
American Registry of Medical Assistants
National Center for Competency Testing
American Medical Technologists
American Association of Medical Assistants
National Health Career Association
Bilingual (English & Spanish) (Preferred)
Under the supervision of the Practice Manager, the Office Float/Medical Assistant is responsible for providing clinical and clerical assistance, including rooming patients, assisting with exam and procedures, performing waived lab tests, administering medications, registering patients, scheduling/confirming appointments, processing managed care referrals and medical record scanning.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.