The Customer Access Specialist has the primary responsibility of providing a friendly, knowledgeable point of initial contact for consumer inquiries for comprehensive e system resource information in an efficient and customer-service oriented manner. Fairview On Call is Fairview's vehicle to provide direct human response to all customers, including physicians, internal clinical and non-clinical department, Fairview patients and their families and the general public. Assist customers through various dedicated phone lines including but not restricted to general calls, pharmacy services, rehab services, Caregiver Assurance, and class registration. Facilitate communication and consultation aspects for physicians.
Assist all customers (internal and external) through various dedicated phone lines
Facilitate communication forconsultation aspects for physicians through various systems
High School diploma or equivalent
One or moreyears of Customer Service Experience (preferably in a busy health care or similar call center environment).
Proficiency with multiple computer programs.
Ability to problem solve, think on your feet and work under pressure without direct supervision.
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, ...Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.