MetroWest Medical Center is the largest community health care system between Worcester and Boston. MetroWest Medical Center is committed to providing high quality, comprehensive care, at a location close to home. The 307-bed regional healthcare system includes Framingham Union Hospital, Leonard Morse Hospital in Natick and the MetroWest Wellness Center. MetroWest Medical Center has been named to the 2019 Americaï¿½s 100 Best Hospitals List by Healthgrades.
The Procedural Scheduler (Level 1) is responsible for scheduling patients for a specific department(s). The position has significant communication requirements with practice offices. The job requires excellent communication skills to build collegial relationships with surgeons physicians, patients and staff. The position may also require assisting with other areas key to the continuity of patient care.
Job Responsibilities and Major Duties
Coordination of Center Schedule
ï¿½Schedules clinical procedures to promote consistent high-quality clinical care, including scheduling the correct procedure, site and supplies
ï¿½Schedules and registers patients via phone interaction to organize, arrange and coordinate patient and facility needs by considering variables as diagnosis, personal resources, equipment needs, patient availability, patient need, duration of treatment, insurance eligibility, safety needs and physician orders
ï¿½Obtains and enters all necessary information from physician office requesting operating room or procedure room time
ï¿½Communicates patient needs and resource requirements to ensure appropriate resources are available prior to scheduling. Interprets scheduling implications or limitations
ï¿½Maintains high productivity and performs efficiently, regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude.
ï¿½Allows adequate time for each procedure including individual physician requests, room turnover and other aspects of the facility schedule
ï¿½Validates credentials of providers
ï¿½Works with Hospital Directors, Chief Nursing Officer and other hospital leaders to manage block time, as applicable
ï¿½Assists other employees and with other duties as required
Communication and Customer Service
ï¿½Communicates with hospital leadership team regarding scheduling issues.
ï¿½Communicates special equipment, instrument, supply, anesthesia, and staffing requests to the hospital leadership team
ï¿½Communicates with physician offices to confirm cases, identify special needs, and determine any changes that should take place
ï¿½Communicates with physician offices to proactively manage dedicated time (such as block time), including anticipating scheduling changes such as additional open time (from block time releases, as applicable) or future availability. Promptly informs physician offices of hospital changes.
ï¿½Builds relationships with current and new physicians by effectively communicating scheduling information
ï¿½Collaborates with scheduling team, surgical clinical team and physician relations team to successfully promote scheduling opportunities
ï¿½Promotes positive coworker relationships through team work and cooperation
ï¿½High School Graduate diploma (or equivalent)
ï¿½1 year of scheduling experience (or related)
Job Related Skills/Competencies
ï¿½Excellent planning and organizational skills, ability to handle and prioritize multiple tasks
ï¿½Ability to work quickly and under pressure
ï¿½Team player, willingness to help others
ï¿½Excellent telephone and communication etiquette, including listening skills
ï¿½Ability to be proactive, foresee problems and identify solutions
ï¿½Alertness and adaptability to change in a situation
ï¿½Punctual and shows a responsible and dependable pattern of attendance
ï¿½Understanding of clinical terminology
Primary Location: Framingham, Massachusetts
Facility: MetroWest Framingham Union Hospital
Job Type: PT1
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 2005038408
About MetroWest Framingham Union Hospital
Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.