This position is responsible for completing the financial clearance process within patient access which includes scheduling and registration activities including insurance eligibility and point of service collections. Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and deliver an exceptional experience to patients, families and other customers. The Patient Access Services Rep (PAS) must be able to articulate information in a manner that ensures patients, guarantors and family members have clear expectations of their visit and understand their responsibilities.

This is currently a .7 (56 hours every two weeks) day/evening shift working 12:00 pm to 8:30 pm

• Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards
• Actively participates in creating and implementing improvements
• Obtains information to conduct registration and pre-registration of patients
• Updates patient demographic and health insurance information and verifies insurance eligibility
• Provides information to patients regarding PatientsBill of Rights, Notice of Privacy Practices per the state of MN and federal regulations
• Provides Important Letter to Medicare/Tricare for appropriate patients according to HCFA regulations and department policy
• Provides Admission Authorization form and receives signatures on all forms as needed
• Answers multiple phone lines, takes calls from patients, family members, physicians, other hospital staff and external customers
• Triage phone calls in a timely and professional manner
• Maintains bed control functions and assists clinical staff with the discharge function as requested
• Copies, faxes, and prints documents
• Sorts incoming and outgoing mail
• Enters deceased patient information into the Death Record Log
• Assists with new employee training as delegated by the Patient Registration Manager

Required

• One or moreyears of customer service experience.
• One or more years of applicable computer knowledge and skills.

Preferred

• Post-Secondary Education
• Previous experience in a clinical setting with registration experience