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Patient Access Coordinator - AdventHealth Medical Group

Top Reasons To Work At AdventHealth Medical Group

• Faith based & mission driven organization
• Central Floridaâ™s premier multi-specialty medical group
• Comprehensive Employee Benefits such as Educational Reimbursement
• CREATION Health employee wellness and lifestyle programs
• Positive working climate to support a work life balance

• Creates patient accounts in an accurate and timely manner, ensuring patient demographics and account information is appropriate for patient account type as determined by patientâ™s visit, as directed
• Ensures all financial assessments are clear, updated on account and thorough to ensure expeditious billing of patient accounts
• Pre-certifies applicable patient accounts under responsibility in a timely manner. Uses utmost caution that authorizations are correct and documents the most accurate benefits possible
• Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available in order to provide consistent service to patients and clinical partners
• Monitors e-mail inbox & faxes, and responds to phone calls, researching questions, patient account requests, pre-certification issues, and other related account documentation while responding within defined time frames
• Screen patients who may be Medicaid eligible and direct them (or family members) to proper agencies to acquire Medicaid and/or charity

• High School graduate or equivalent
• One year of hospital patient access or medical office experience
• ICD-10 experience, Coding experience - preferred
• Uses discretion when discussing personnel/patient related issues that are confidential in nature
• Responsive to ever-changing matrix of practice needs and acts accordingly
• Self-motivator
• Fluency in Spanish preferred
• Capable of communicating professionally and effectively in English, both verbally and in writing

The Patient Access Coordinator, under close supervision, is responsible for facilitating communication between the patient, insurance plans, physicians and practice. Is responsible for patient accounts, creating and performing updates in a timely manner as outlined by department guidelines and leadership, and adheres to all pertinent rules & regulations for all applicable local, state and federal agencies and accrediting bodies.